Parloa AI Agent Management Platform

parloa.com
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Make every customer interaction as easy as talking to a friend

Описание

Unhold your customers; hold onto loyalty. · Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation. · AI agents that turn customer conversations into lasting loyalty · Solutions for every industry, every use case · Parloa is the only customer-facing voice AI and contact center platform to earn SAP endorsed app premium certification. · Engineered for reliability, built for scale

Parloa amplifies the customer service experience with an AI Agent Management Platform that makes every interaction as easy as talking to a friend. This enterprise-grade platform enables contact centers to leverage the full power of generative AI, safely and reliably. It combines highly skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

Возможности

Personal AI Agents: Highly skilled, autonomous AI agents capable of connecting with any customer, in any language, at any time.
AI Assist for Employees: Real-time translations and suggested live responses when human agents take the call.
AI Agent Lifecycle Management: Suite of tools to design, QA, deploy, and scale a team of AI agents — with simulations, evaluations, and additional AI safety measures built in to ensure reliability.
AI Model and Data Orchestration: Integrating the latest AI models and services, trained and optimized for customer service use cases that excel on the phone.

Сценарии использования

Customer Service automation
Sales/Retail automation
Agent Assist (real-time translation)
HR/IT automation for employees

Характеристики

Тип Агент
КатегорияПоддержка клиентов
Цена только платно
Платформа Только веб
Системы web
Язык сайтаen
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Просмотры761
Запуск2024-11-26

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web

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Похожие в разделе «Поддержка клиентов»

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