Mendable

Mendable is an AI-powered platform that creates chat applications capable of answering customer or employee questions by learning directly from your company’s documents and support data. It is designed to reduce support tickets, speed up user activation, and enhance customer satisfaction by providing fast, reliable answers.

It is ideal for sales, support, product teams, and enterprises who want an AI assistant that understands their technical documents and can be deployed across websites, apps, and support channels.

Mendable's key features include connecting to 20+ data sources (Google Drive, Zendesk, Salesforce, Notion, etc.) via secure OAuth 2.0 connectors. It supports multiple languages, including English, Spanish, Portuguese, and 15+ others. It offers role-based access control (RBAC) for secure data permissioning and flexible integration via API and React components such as chat bubbles and search bars for easy deployment anywhere. Users can choose from customizable AI models like GPT-3.5, GPT-4, and Claude-2, with customizable voice, tone, and personality. Mendable provides continuous training by correcting AI answers with a “teach the model” feature, enabling real-time AI improvement. Enterprise features include SSO, BYOK (Bring Your Own Key), white-labeling, and custom data connectors. Additionally, it supports augmentation tools and automation via API integrations with other systems.

Mendable can be implemented quickly using provided UI components and APIs. Developers get anon keys for authentication and can embed Mendable search or chat components with minimal code.

While Mendable learns from corrections, it acknowledges that AI is not 100% accurate and cannot guarantee all answers will be perfect, similar to human error.

Mendable offers a Free Tier, which includes 500 message credits per month, access to pre-built components, unlimited data sources, analytics, and model customization. For those requiring more, Enterprise Custom Plans provide 500+ messages per month and additional features such as custom models, SSO, SLA, and premium support. Pricing is contingent on usage and whether the use case is internal or external, with external use cases billed based on message volume.

No, Mendable is not open source, although some components and integrations are open source.

This requires upgrading to an enterprise or custom plan.

Currently, projects cannot be created via API, but this is planned for the future. The API allows ingestion of data and integration of Mendable’s capabilities into custom apps.

Mendable is used for customer support automation to reduce workload and answer technical questions, as an employee helpdesk for accessing internal technical resources, for product onboarding and education, and for educational content assistance. It can also be applied to any chat-with-data application across industries and company sizes, from startups to Fortune 500 companies.