Zowie

Zowie is an AI-powered customer service platform designed primarily for ecommerce businesses to automate customer support across chat, email, and social media. It handles repetitive inquiries related to orders, returns, shipping, and more, improving efficiency and customer satisfaction.

It achieves rapid response automation, handling up to 60% of common questions within 4 weeks, cuts response and resolution times by around 67%, boosts customer satisfaction by 12%, and automates up to 95% of support tickets. It provides multi-channel support with a unified inbox, integrates with major ecommerce and service platforms (Shopify, Zendesk, Magento), and continuously learns to improve responses.

Zowie uses proprietary technologies like Zowie X2™ for fine-tuning AI responses, ensuring alignment with brand voice and workflows. The platform provides full control for businesses to monitor and adjust AI behavior, guaranteeing precise answers and complete workflow automation.

Zowie supports 175 languages including major ones like English, French, Chinese (Simplified/Traditional), Arabic, Spanish, German, Japanese, Korean, and many others.

No, currently Zowie does not provide an API for integration.

It detects buying intent during conversations, enabling up to a 40% increase in sales conversions by automatically identifying opportunities and engaging customers proactively.

Zowie provides several support options to users, including email/help desk, FAQs and a knowledge base, phone support, live chat, and access to 24/7 live representatives.

Zowie leverages AI to read and interpret customer queries intelligently using natural language processing (NLP), referencing and updating a dynamic knowledge base to provide personalized, accurate responses that mimic human interactions.

While Zowie performs well on common, straightforward FAQs, certain complex questions (e.g., about specific promo codes) may require escalation to human agents.

Zowie offers a free analysis of automation potential and tools like an FAQ Scanner to quickly create AI-powered chatbots. Setup is streamlined to get automation handling repetitive questions rapidly, freeing human agents for complex tasks.

Zowie maintains a searchable FAQ database for its product information, where customers can look up common issues and solutions by product or category.