Convolytic

Convolytic is an analytics and optimization platform for Voice and Chat AI agents. It helps businesses and voice AI agencies monitor, measure, A/B test, and improve the performance of their AI voice agents in real time.

It provides deep conversation analytics, including sentiment analysis (emotion detection such as frustration, annoyance, happiness), pain point detection, conversation summaries, flow performance insights, and built-in A/B testing to compare different agent variations simultaneously using real conversation data.

Voice AI agencies, developers, and product teams who build and manage AI voice or chat agents across platforms like Retell, Vapi, Synthflow, or custom-built solutions. It helps these users understand actual conversation behavior and outcomes beyond just code or bot deployment.

You start by setting up a project for your Voice AI agent to track conversations and send events either via webhook or manual upload. This allows the data to be analyzed by Convolytic's engine.

Convolytic can integrate with any voice AI platform that can send conversation data via webhooks. It supports use cases across various voice platforms, allowing comprehensive analytics regardless of where the agent is deployed.

Users retain ownership of their conversation data. Convolytic processes the data internally and does not sell or share user data with third parties for advertising. Users are responsible for ensuring compliance with privacy and data protection laws, including obtaining consents for voice/chat recordings. The platform uses third-party AI services like OpenAI for natural language understanding under strict terms.

Users pay fees according to their selected plan. Late payments can suspend services. Accounts can be terminated anytime by contacting support, with data being revoked or deleted according to privacy policies. The platform provides no warranties and users operate it at their own risk.

You can run Voice AI A/B tests by directing inbound phone numbers and webhooks to Convolytic. It compares variants like different prompts or conversation flows in real time, providing clear performance results to optimize agent success.

Convolytic provides tutorial videos on how to set up projects, run A/B tests, and optimize voice AI agents to help users get started and make the best use of the platform features.