Visito

Visito is a conversational AI platform designed primarily for hotels and the hospitality industry to automate guest engagement, support, bookings, and marketing across multiple messaging platforms such as WhatsApp, Instagram, Facebook Messenger, SMS, and website live chat. It operates 24/7 to answer guest questions, automate bookings, and generate sales in over 100 languages without requiring coding.

While Visito focuses on hospitality (hotels, rental properties), it also supports other service-based industries such as e-commerce, fitness, restaurants, and technology.

Visito AI offers several key features including instant replies 24/7, automating responses to over 90% of common guest questions. It provides a unified inbox that centralizes messages from WhatsApp, Instagram, Messenger, and website chats in one dashboard for easy management. Guests can view real-time pricing and availability, and book rooms directly in chat, with multilingual support for over 100 languages. Businesses can tailor the AI’s phrasing, tone, and branding with customizable AI agents, and conversations can be seamlessly handed off to human staff when needed. Visito also boasts extensive integration capabilities with property management systems (PMS), booking engines, CRM platforms, and channel managers via API and webhook support. Finally, it ensures security and compliance by implementing industry-standard encryption for data transmission and storage and adhering to global data privacy regulations.

By providing instant and accurate answers, personalized messaging, seamless booking within messaging apps, and 24/7 availability, Visito reduces wait times, increases direct bookings, and ensures consistent, multilingual communication which enhances guest satisfaction.

No coding skills are required. Onboarding includes guided setup, configuration support, and training materials, making it accessible for hotel staff and property managers to adopt quickly.

If you use Mirai’s booking engine or other compatible PMS, you can create an account via Visito’s website or contact your account manager for assistance. Setup is designed to be quick, often under a few minutes, and migration support is available to transfer existing guest communication data.

Visito provides support via email, chat, phone, and has an online knowledge base plus community forums. A dedicated technical team ensures troubleshooting and timely issue resolution.

Yes, Visito employs encryption and secure authentication, supports data export and retention policies for compliance, and meets accessibility guidelines to accommodate guests with disabilities.

Visito is a paid platform, though specific pricing details are generally available upon inquiry or through sales channels.