Trace
tracetec.co
Automates customer tasks directly in your systems with AI.
Description
AI Customer Service · AI Customer Service Agents for Fintechs and Banks. Beyond answering generic questions, Trace AI agents can actually take actions like "replace my card" or "dispute this charge". · Superhuman Service · No wait times
Trace develops AI-powered customer support agents specifically for the financial services industry. Their solution integrates with existing systems to handle multi-step tasks while engaging in natural conversations with customers. The company uses a network of domain-specific expert models rather than a single large language model, prioritizing security and data privacy
Features
Integration with existing systems
Natural language conversation capabilities
Secure handling of sensitive data
Network of domain-specific expert models
Post-training and fine-tuning for financial services
Fast response times (<200ms time-to-first-token)
Optimized for voice conversations
Use cases
Customer support for financial institutions
Handling complex, multi-step financial tasks
Secure transaction tracking
Voice-based customer interactions
FAQ
No. Trace stores your data locally on your device. Although it uses OpenAI and Google Gemini APIs, your data is not used for training those AI models.
Yes. A single subscription covers iPhone, iPad, and Mac at no additional cost.
You can add events using natural text input, images, or voice commands.
Trace employs multiple AI models, including GPT and Google Gemini, selecting the appropriate model for each task.
Shortcuts let you connect Trace with Apple Shortcuts to quickly capture your screen or add events with a button press. Setup instructions are available in Trace’s Settings under the Shortcuts Guide.
This question is listed in Trace’s FAQ, but detailed information isn’t clearly provided in the search results.
Specs
| Type | Agent |
| Section | Customer support |
| Pricing | free (от $0/mo) |
| Platform | Web only |
| Systems | web |
| Hosting | self-hosted |
| Who for | Business |
| Complexity | developer |
| Site language | en |
| Rating | 0.00 (0 reviews) |
| Views | 689 |
| Launched | 2025-02-05 |
