Lyro AI

tidio.com
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Lyro AI: Your smart customer service agent, resolving queries fast.

Description

.css-1uk1gs8{margin:0;}More automation, less "I hate your support" · Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide · Trusted by 300,000+ businesses · A complete service platform, built for human and AI alignment · ... you’d never risk AI damaging customer trust. · Trusted by brands that refuse to compromise on customer experience

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system

Features

Chat
Hide features
Real-time messaging
AI chatbots
Live chat
Email chat
Video calls
Social media
File upload
Multi-language
Push notifications
Agent analytics
Automated responses
Cart recovery
Discounts
FAQs
Greetings
Quick replies
Upsell
Surveys
Customizatiom
Color and font
Emojis and stickers
Chat window

Use cases

Customer feedback collection
Order and refund processing
Customer onboarding
Chatbot marketing
Lead generation
24/7 support
Internal help desk
FAQs responses

FAQ

Lyro AI is an AI chatbot developed by Tidio that automatically answers customer questions using your existing content such as FAQs, help articles, and website pages. It requires no coding or training to get started.

You can import FAQs and knowledge bases by uploading help articles, linking URLs to scrape website content, or manually adding question-answer pairs in Lyro’s interface or Playground. Regular updates ensure the AI stays current.

Yes, it processes conversational questions phrased naturally, improving user interaction and AI comprehension. Questions should be short, clear, and consistent in format to help Lyro recognize patterns effectively.

You can test Lyro for free with up to 50 conversations. Paid plans unlock more features and usage.

It manages routine queries automatically and can seamlessly transfer complex issues to human agents, either by creating a support ticket or handing over the conversation.

Lyro can communicate fluently in 45+ languages, including major ones like English, Spanish, and German.

Content types Lyro can learn from include Help articles, FAQ pages, Custom documents (PDFs), and Product pages. It does not support Custom scripts or Video content.

Yes, Lyro has a Playground where you can test questions and directly add or refine question-answer pairs anytime, improving its knowledge base continuously.

Actions let Lyro perform custom tasks, which include Smart Actions that use APIs to communicate with external systems and Simple Actions that create static response flows for specific questions.

Additional features include an Analytics dashboard that tracks chat metrics, working 24/7 to handle support outside business hours, and a live chat fallback to human agents if Lyro cannot answer.

Specs

Type Agent
SectionCustomer support
Pricing paid (от $24.17/mo)
Platform Mobile
Systems linux, ios, android, browser
Hostingcloud
Who forIndividual
Complexitydeveloper
Site languageen
Rating5.00 (3 reviews)
Views688 346
Launched2025-01-29

Can do

agents workflow-automation realtime chatbot webhooks plugins offline

Integrations

WhatsApp Shopify WordPress Instagram WooCommerce Messenger

Platforms

ios browser android linux

Tags

chatbot automated customer support omnichannel support chat support query resolution

Social

X YouTube LinkedIn

Found in sources

aiagentsdirectory aiagentslist dang.ai moge producthunt showmebest

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