Auralis AI
auralis.ai
Auralis AI автоматизирует рутинные запросы, помогает агентам и оптимизирует маршрутизацию тикетов. Для компаний с большим объемом обращений.
Описание
Enterprise AI agents that resolve across chat, voice, email, and tickets. · Advanced AI agents for support teams resolve up to 70% of requests (highest observed result), empower staff to be markedly more productive, and improve satisfaction while reducing costs - with Auralis AI. · Trusted by governments and companies alike · Partnered with ECI e-automate · A Complete Support Layer for Your Organization · Everyone else sells you software. We deliver the outcome.
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Возможности
CRM Integration, Customization and Integration Services, Multilingual, 24/7 Support
Сценарии использования
Auralis AI enhances customer support by automating responses through AI-powered chatbots, integrating seamlessly with CRM systems, and providing real-time analytics. It improves customer satisfaction, reduces response times, and streamlines repetitive tasks. Additionally, it offers multi-language support, AI-driven agent assistance, and data security features, helping businesses scale their operat
Частые вопросы
Auralis AI is an AI-driven customer support automation platform designed to handle routine inquiries autonomously, assist human agents in real time, and optimize ticket routing while learning from interactions to improve over time.
Yes, it supports out-of-the-box integration with popular helpdesk systems like Zendesk and over 150 other platforms, including major CRMs, ERP, and e-commerce systems through APIs.
It can automate routine, repetitive inquiries, prioritize urgent tickets using sentiment and intent analysis, and resolve up to 70% of customer inquiries without human intervention.
Yes, it delivers 24/7 support in over 100 to 175 languages with automatic fallback, enabling businesses to break language barriers globally. The AI continues improving its contextual understanding across languages.
The key features include round-the-clock live AI chat with multilingual capabilities, a Smart Agent Co-Pilot providing reply suggestions, case summaries, and macros, an AI Quality Checker auditing responses for accuracy and tone consistency, sentiment and intent analysis for intelligent triage, customizable AI workflows reflecting unique customer journeys, real-time analytics dashboards for customer satisfaction (CSAT), handle time, and audit scores, and role-based access controls, encryption, and audit trails for security.
By suggesting reply drafts, summarizing cases, triaging tickets, and prioritizing workload, it allows agents to focus on complex tasks, improving efficiency and job satisfaction while ensuring seamless handoff when needed.
Plans range from Essentials (basic helpdesk integration, email support) to Standard (advanced triage, multi-source data ingestion, priority chat support) and Enterprise (24/7 premium support with dedicated account manager).
Yes, it incorporates role-based access, data encryption at rest and in transit, audit logs, and can support compliance standards such as HIPAA in healthcare contexts.
Applicable across healthcare helpdesks, SaaS product support, retail and eCommerce, and other sectors requiring high-volume customer support automation with multilingual and compliance needs.
A free trial is offered, although pricing details are typically undisclosed and based on business size and integration complexity.
Характеристики
| Тип | Агент |
| Категория | Поддержка клиентов |
| Цена | бесплатно (от $0/мес) |
| Платформа | Только веб |
| Системы | web |
| Хостинг | cloud |
| Для кого | Individual |
| Сложность | no-code |
| Язык сайта | en |
| Рейтинг | 0.00 (0 отзывов) |
| Просмотры | 17 728 |
| Запуск | 2024-10-21 |
