ResponseCX
response.cx
AI agents automate customer support tasks like refunds and returns.
Description
AI agents that actuallyclose the ticket. · Pay-per-resolution AI agents that cancel orders, process returns, update subscriptions, and issue refunds across Shopify, Recharge, Gorgias, and Stripe — with audit trails and human escalation. You only pay when AI resolves. · Read-only AI tells. StateSet does. · Pay only when AI actually resolves. · Chatbots route. BPO delays. ResponseCX resolves. · Thousands of 5-star reviews from real customers.
ResponseCX is a platform for building autonomous AI agents for DTC brands. Our AI agents automate routine tasks, freeing up your team to focus on strategic initiatives and high-value activities. ResponseCX enables brands to bring all their platforms into one place to build customized, on-brand AI Agents capable of fully autonomous ticket resolution.
Features
Determinstic Function Calling, Shopify Order, Subscription and Return APIs, Multichannel (eMail, Chat, SMS, Social), Multimodal (Text, Audio, Image, Video), Realtime voice enabled.
Use cases
Order Cancellations,
Product Recommendations,
Subscription Management,
Returns and Exchanges,
Product and Shipping Questions
FAQ
ResponseCX is an autonomous AI platform designed for Shopify and DTC (Direct-to-Consumer) brands to automate customer experience (CX) support tasks such as ticket resolution, order modifications, subscription changes, returns, and more. It provides intelligent AI agents that deliver personalized, human-like interactions across multiple channels including email, chat, and social media.
The key features of ResponseCX include a Conversational AI Agent for intelligent, tailored customer conversations, Speech-to-Text and Text-to-Speech capabilities for voice interactions, and Personalized Responses that customize messages based on brand voice, rules, and customer data. It also offers Knowledge Base Integration to inform AI responses, an Agent Attributes and Rules Engine for custom agent characteristics and escalation rules, and Multi-Channel Support for email, chat, social media, and voice inquiries. Furthermore, it provides Advanced Analytics to monitor response quality and gain insights, and Function Calling and API Integration to automate workflows such as order and subscription management.
It integrates deeply with Shopify stores and major helpdesk platforms like Gorgias and Zendesk, along with subscription platforms (Recharge), returns management, 3PL/4PL logistics, and analytics systems. This enables seamless end-to-end automation of commerce-related tasks.
By automating up to 80-90% of customer tickets, ResponseCX reduces response and resolution times dramatically (up to 95% faster first responses and 85% reduction in resolution time reported). This leads to significant cost savings (reported 40% reduction per ticket), decreases customer churn by 28%, and frees human agents to handle more complex issues.
ResponseCX uses advanced large language models such as OpenAI's GPT-4o, Llama3, and Claude 3.5 Sonnet. It employs Retrieval Augmented Generation (RAG) based on vector-based databases for real-time commerce data embeddings to ensure accurate and contextually relevant responses.
Setup involves connecting ResponseCX with your Shopify and helpdesk accounts (e.g., Gorgias). You configure AI agents by uploading your brand's knowledge base, setting agent attributes and rules, and integrating APIs for seamless order or subscription handling. Support for configuration is typically included, such as via a dedicated Slack channel support.
ResponseCX offers plans starting at $170/month with a 30-day free trial. The Pro plan is priced at $350/month. Pricing is billed monthly in USD and may include usage-based charges.
Currently, it supports English.
Brands like Jones Road and Truvani have used ResponseCX to handle thousands of tickets swiftly, improve customer satisfaction (CSAT), reduce first response time to as low as 5 seconds, and smooth key workflows such as returns, exchanges, subscription pauses, and order cancellations.
Support is provided by Stateset, Inc., the developer of ResponseCX, often through dedicated channels like Slack, and detailed documentation is available online for integration and setup guidance.
Specs
| Type | Agent |
| Section | Customer support |
| Pricing | free (от $0/mo) |
| Platform | Web only |
| Systems | web |
| Hosting | cloud |
| Who for | Business |
| Site language | en |
| Rating | 0.00 (0 reviews) |
| Views | 543 |
| Launched | 2024-10-12 |
