Rallied

rallied.ai
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AI technician for MSPs that automatically resolves L1 and L2 tickets.

Description

Your PSA wasn’t built for AI · Your PSA wasn · Routine tickets are eating your margin · First touch to resolved, inside your PSA · From setup to results in days, not months · Don’t take our word for it

Rallied is an AI-powered virtual technician designed specifically for Managed Service Providers (MSPs). It integrates directly into workplace communication platforms like Slack or Microsoft Teams and connects to core MSP systems including Professional Services Automation (PSA) software, Remote Monitoring and Management (RMM) tools, and Microsoft 365. The AI autonomously resolves Level 1 and Level 2 technical support tickets, such as password resets, software installation requests, and access permission issues, within minutes. This automation reduces the manual workload on human technicians, allowing MSPs to handle higher-volume contracts and focus their skilled staff on more complex tasks. The product aims to improve ticket resolution speed, reduce operational costs, and enhance service scalability for IT service businesses.

Features

Lives in Slack or Microsoft Teams for easy access
Connects to PSA, RMM, and M365 systems
Automatically resolves L1 and L2 support tickets
Designed specifically for Managed Service Providers (MSPs)
Aims for rapid deployment and setup

Use cases

Automating password reset requests for end-users
Handling software installation and update tickets
Managing access permission and provisioning requests
Resolving common Microsoft 365 configuration issues
Processing routine IT service desk tickets without human intervention
Scaling MSP service delivery for larger client bases

FAQ

Rallied is an AI technician that automates repetitive IT tasks for MSPs, such as password resets, account unlocks, and user onboarding, by connecting to your existing stack and executing fixes autonomously.

Rallied connects to your PSA, RMM, and identity tools, then uses AI to triage tickets, perform actions like resetting passwords, and close tickets without human intervention.

You decide which actions Rallied can perform autonomously and which require human approval. Guardrails protect your environment, and the system can be configured to ask for permission before critical changes.

Most MSPs are live within the same week. There's no implementation fee or need for dedicated administration—our team handles the setup during the 30-day free trial.

Rallied integrates with major PSAs (ConnectWise, Autotask, HaloPSA), RMMs (Datto RMM, NinjaRMM), and identity platforms (M365, Entra ID, Okta, Google Workspace), plus IT Glue, Hudu, and Atlassian.

Yes, Rallied is SOC 2 Type II compliant, ensuring your data is handled with industry-standard security.

We offer a 30-day free trial. After that, pricing is based on your MSP's size and ticket volume. Contact us for a custom quote—there's no upfront fee.

Yes, Rallied automates new hire setup (M365 license, AD account, security groups, RMM agent) and contractor offboarding (scheduled access revocation, license reclaim) from a single message or ticket.

Rallied will escalate to a human technician with full context, so you can step in when needed. It also learns from these cases to improve over time.

No. Rallied is designed to be self-sufficient. Our team tunes it during the trial, and after that it runs autonomously without a dedicated admin.

Specs

Type Agent
SectionAI agents
Pricing paid
Platform Web + desktop
Systems windows, web
Site languageen
VendorAmaresh
Rating0.00 (0 reviews)
Views35
Launched2026-08-13

Can do

agents api workflow-automation memory

Integrations

jira

Platforms

web windows

Tags

agents api workflow-automation memory

Hashtags

agent #agents #workflowautomation #api #memory

Social

LinkedIn

Found in sources

aiagentsdirectory goodaitools showmebest tinylaunch

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