Permut

permut.com
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Transform customer feedback into revenue with AI agents that understand, engage, and grow your business.

Description

Permut is an AI-native feedback platform that transforms customer interactions into actionable insights through intelligent agents. Designed for businesses seeking deeper customer understanding, it offers real-time feedback collection, issue resolution, and personalized engagement across multiple channels. The platform integrates seamlessly with existing systems like CRM and POS, providing AI-powered dashboards for instant insights and automated reporting. With brand-aligned AI agents that improve continuously, Permut helps businesses enhance customer loyalty, lifetime value, and revenue growth while maintaining the highest security standards.

Installation

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Features

🤖 Brand-Aligned AI Agents
AI agents trained on your brand's DNA that maintain consistent tone and values while engaging customers. These agents personalize conversations using historical data and continuously improve through each interaction.
📊 Real-Time Insight Dashboard
Interactive dashboard providing instant metrics like NPS, CSAT, and sentiment analysis. Features AI-powered trend detection, natural language querying, and automated reporting for quick decision-making.
🔌 Seamless Ecosystem Integration
Effortless connection with CRM, POS systems, and data sources for contextual conversations. Omnichannel capabilities across WhatsApp, SMS, Calls and more ensure comprehensive customer engagement.

Use cases

Resolving customer complaints instantly
Upselling via personalized promotions
Detecting churn risks early
Collecting authentic product reviews
Measuring CSAT through natural convos

FAQ

Permut is an AI-powered customer feedback platform that uses intelligent agents to conduct natural conversations, gather insights, and drive business growth through personalized engagement.

Permut deploys AI agents trained on your brand's voice to interact with customers across channels, analyzing conversations in real-time to provide actionable insights and automated actions.

Permut serves retail, e-commerce, hospitality, healthcare, and entertainment industries with specialized solutions for customer engagement and feedback analysis.

Yes, Permut integrates seamlessly with major CRM and POS systems to provide contextual conversations and unified customer insights.

Yes, Permut's AI agents operate in multiple languages while maintaining brand consistency across all interactions.

Permut employs enterprise-grade security measures including data encryption and compliance with major privacy regulations.

Permut tracks NPS, CSAT, VoC, sentiment, engagement, purchase experience, and churn signals through natural conversations.

Yes, Permut agents can deliver personalized promotions and upsell opportunities based on customer interactions and history.

Deployment typically takes a few days including brand training, system integration, and campaign configuration.

Yes, Permut provides automated, customizable reports with AI-generated insights and recommendations.

Specs

Type Agent
SectionChatbot Builder / AI Agents
Pricing has a free tier
Platform Web only
Systems web
Hostingcloud
Installsaas
Site languageen

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