kapa.ai

kapa.ai
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AI assistant for technical content, answering complex questions instantly.

Description

Knowledge retrieval API for AI agents · Build accurate AI agents on your unstructured knowledge Trusted by 200+ companies like OpenAI, Monday.com, & Logitech. 30M+ questions answered. SOC 2 Type II certified. Book demo. · Join the teams building the AI frontier · Everything you need to give your AI agents context from unstructured knowledge · Why engineers love Kapa · Twice as accurate as alternatives. Proven in production.

kapa.ai is a platform that enables developer-facing companies to create AI-powered support bots for their communities. It uses Large Language Models to generate chatbots that can automatically answer developer questions by learning from various sources such as documentation, tutorials, chat logs, and GitHub issues. The tool helps improve developer experience and reduce manual support needs

Features

RETRIEVAL AUGMENTED GENERATION, AUTOMATIC KNOWLEDGE SOURCE UPDATES, DOCUMENTATION GAP IDENTIFICATION, MULTI-PLATFORM DEPLOYMENT, ANALYTICS TRACKING, CUSTOMIZABLE AI ASSISTANTS

Use cases

DEVELOPER SUPPORT AUTOMATION, TECHNICAL QUESTION ANSWERING, COMMUNITY ENGAGEMENT, DOCUMENTATION IMPROVEMENT, SUPPORT TICKET REDUCTION

FAQ

It is an LLM-powered AI assistant designed to handle complex technical questions by using indexed technical documentation as its knowledge base. It integrates easily with websites, Slack, Discord, Zendesk, and other platforms via pre-built connectors or lightweight scripts.

Typical users are technical writers, product managers, support operations, and go-to-market teams aiming to improve documentation, onboarding, support deflection, and customer response times.

Deployment is straightforward: connect your documentation sources, drop a small script/widget on your site or help center, and let Kapa index your content. It requires minimal technical effort and can go live in minutes.

Kapa is model-agnostic—meaning it can be configured to use various LLM providers but always uses state-of-the-art models and RAG techniques to minimize hallucinations and maximize answer relevance.

Yes, although optimized primarily for English, it can respond to questions in multiple languages and can translate based on indexed content versus user question language.

Yes. It has integrations for Zendesk Help Center, Salesforce, Front, and custom customer service platforms. It supports ingesting both public and private articles to power the AI assistant.

Yes. You can create and manage custom question-answer pairs within Kapa to provide immediate and precise responses tailored to your needs, independent of external data sources.

If the system detects insufficient data to answer confidently, it flags the answer as Uncertain, showing users it lacks enough information and helping teams to identify knowledge gaps (e.g., “Hmm, I do not have enough information.”).

No. Response length depends on the necessary detail to fully and accurately address the question. Adjusting response length manually is discouraged to preserve accuracy and context.

Kapa.ai is SOC II-compliant, does not handle private data without consent, and signs opt-out agreements with LLM providers to prevent training on proprietary data. API keys must be kept private to maintain security.

Kapa.ai offers analytics on question coverage, unanswered queries, and source usage, helping teams to improve their documentation continuously.

It uses invisible reCAPTCHA to avoid abuse. Users may sometimes see "unusual activity" errors when submitting many questions rapidly or typing very fast.

Specs

Type Agent
SectionAI agents
Pricing free (от $0/mo)
Platform Web only
Systems web
Hostingself-hosted
Who forBusiness
Complexitydeveloper
Site languageen
Rating0.00 (0 reviews)
Views130 595
Launched2024-09-04

Can do

agents api crawling embeddings

Integrations

Notion Salesforce HubSpot jira google drive Zendesk

Platforms

web

Tags

support automation knowledge base management technical qanda developer onboarding documentation search

Social

X LinkedIn

Found in sources

aiagentsdirectory aiagentslist moge

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