ChurnNote
churnnote.com
ChurnNote automates founder-style emails to recover cancelled customers. Capture real churn reasons and send personalized win-backs.
Description
$1a
Installation
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Features
🚀 Automated Plain-Text Exit Emails
ChurnNote sends authentic, personal-looking emails from your domain immediately after a customer cancels. Unlike formal surveys or branded campaigns, these plain-text messages mimic a direct note from the founder, achieving significantly higher reply rates (10-30%)
🔎 AI-Powered Churn Reason CategorizationEvery customer reply is analyzed and automatically grouped into key churn categories like Pricing, Missing Feature, or Bad Experience. This AI processing transforms raw feedback into structured insights, showing you recurring patterns and which specific issues
🛠️ Personal Win-Back Follow-Up QueueThe tool drafts personalized win-back emails when you record a relevant change, like shipping a requested feature or launching a new plan. It matches the change to customers who cancelled for that specific reason, creating a targeted follow-up for your review befo
Use cases
Recover a customer after shipping their requested feature.
Identify if churn is primarily due to pricing issues.
Automatically email a customer who just cancelled.
Group all 'missing feature' cancellation replies together.
Queue a follow-up after launching a cheaper plan.
FAQ
ChurnNote is a churn recovery tool for SaaS founders that automates sending personal exit emails after a cancellation, categorizes the reply reasons using AI, and helps queue personalized win-back follow-ups to recover lost revenue.
ChurnNote connects via your Stripe API key, listens for the `customer.subscription.deleted` webhook, and automatically sends a plain-text email from your address within seconds of a cancellation. Replies are captured and reasons are grouped in your dashboard.
Yes. When you record a fix (like a new feature or plan), ChurnNote drafts a personal win-back email to customers who cancelled for that specific reason. You review and approve each email before it's sent, ensuring relevance.
Surveys get low reply rates (<2%) and often generic answers. ChurnNote's founder-style plain-text emails feel personal, achieving 10-30% reply rates with honest, detailed feedback that provides true insights for recovery.
Yes. ChurnNote also listens for failed payment events and runs a 3-email recovery sequence with fresh invoice links to help recover involuntary churn from expired or declined cards.
ChurnNote is built for indie SaaS founders, bootstrapped teams, and small companies using Stripe or Lemon Squeezy, where even recovering one customer can justify the tool's cost for a year.
The plan includes unlimited cancellation emails, AI reason grouping, win-back draft creation, failed payment recovery, a churn reasons dashboard, customer LTV tracking, and a weekly digest. It's a flat fee with no per-event charges.
The AI reads the verbatim text of customer replies and groups them into categories like Pricing, Missing Feature, Switched Tool, Bad Experience, Timing, and Others, preserving the original text for context.
While there's no traditional free trial, ChurnNote offers a free Churn Leak Score check tool. The service itself operates on a monthly subscription starting at $12, which you can cancel anytime.
Absolutely. ChurnNote integrates with Lemon Squeezy similarly to Stripe, tracking cancellations and sending exit emails. All features, including reason grouping and win-backs, work identically for both platforms.
Specs
| Type | Tool |
| Section | Customer Support |
| Pricing | paid (от $8.25/mo) |
| Platform | Web only |
| Systems | web |
| Hosting | cloud |
| Install | saas |
| Site language | en |
| Launched | 2026-05-08 |