Cheers
cheers.tech
Your Frontline Brand's Control Center
Description
Cheers is an AI-powered platform designed to transform how businesses manage their frontline brand reputation. It provides real-time attribution of customer feedback, reviews, and interactions to individual employees, enabling precise performance analysis and targeted improvements. By offering actionable insights through customizable dashboards and leaderboards, Cheers helps companies recognize top performers, coach underperformers, and enhance overall customer experience. The platform supports various industries with features like NFC-enabled badges for seamless feedback collection, brand-customizable interfaces, and compliance with major review platforms' policies.
Features
🆔 NFC-Enabled Employee Badges
Unique NFC badges instantly attribute customer feedback to specific employees through simple taps, creating clear performance data without apps or logins.
📊 Real-time Performance Dashboard
Comprehensive dashboard shows individual review counts, ratings, loyalty sign-ups and referrals with historical trends and comparative analytics.
🎯 Targeted Coaching Insights
AI analyzes feedback patterns to identify specific coaching opportunities for each employee based on their actual customer interactions.
Use cases
HVAC techs tracking service quality
Retail staff monitoring reviews
Field teams optimizing NPS scores
Service managers coaching staff
Executives benchmarking locations
FAQ
Employees use NFC badges that create unique links when tapped, automatically tying any customer action to that specific team member.
Yes, the post-tap mobile page is fully brandable with your colors, logos and preferred call-to-action options.
Cheers strictly follows Google's terms by never filtering or gatekeeping reviews - all customers get equal review opportunities.
You'll need NFC-enabled employee badges (provided by Cheers) and any modern smartphone for customers.
All metrics update in real-time as customers complete actions.
Yes, configure system to offer private comments to management before public posting.
HVAC, retail, hospitality, field services and any business with customer-facing teams.
Gamified leaderboards, performance bonuses and recognition programs drive usage.
All performance metrics and raw feedback can be exported via CSV or API.
Most teams go live within 2 weeks - just assign badges and configure your dashboard.
Specs
| Type | Tool |
| Section | Data & analytics |
| Platform | Web only |
| Systems | Web |
| Site language | en |
